or fax using our printable order form
Our aim is to provide the best customer service possible to you! Below is a list of our customer's most frequently asked questions. If you don't find the answer you are looking for, please give us a call or send an email.
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How do I place my order with the Liberty Bell Museum? Orders can be placed on-line, by fax, telephone or regular mail. ORDERING ON-LINE: ORDERING BY TELEPHONE: ORDERING BY FAX: ORDERING BY REGULAR MAIL: Please mail your payment with your order on our printable Order Form. Mail the form with your check or money order payable to the "Liberty Bell Museum, LLC" to: Liberty Bell Museum, LLC If your payment is received after 5 days and an item sells out of stock before your order arrives by mail, we will contact you telephone or email immediately. |
What forms of payment do you take? We accept the following forms of payment for all domestic orders:
We accept the following forms of payment for Canadian orders:
All payments must be made in US Dollars. |
How quickly do you ship and when will I receive my order? We ship every business day. Most orders received prior to 1:00 pm Eastern Time are shipped the same day. A large order or bulk shipment may take extra time - we'll let you the lead time, if applicable. We use UPS services and Priority Mail only for all shipments. Delivery time varies by location and shipping method. The vast majority of orders are received within a couple days to a week. For more detailed information on shipping times, please visit our Shipping page. If you need something shipped REALLY, REALLY FAST, an expedited service through UPS such as Next Day or 2nd Day service may be required. In that case, please call us to make arrangements or fax your order to us using our Printable Fax Order Form. |
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Shipping charges are based on the total amount of your order and will be displayed for you after you type in your shipping information. You will know the exact amount of shipping cost before you enter your credit card information. The minimum charge to ship any order is $5.75 by USPS Priority Mail for a package weighing less than one pound. UPS costs more, but your package can be tracked and the delivery date is guaranteed. We are happy to provide shipping costs via email or when we are taking your order by telephone. Because of the increasing cost of fuel these days, expedited shipping can be costly. We strive to ship your order the safest and most economical way and still get it to you on time! For more detailed information on shipping and costs, please visit our Shipping page. |
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At this time, we only ship to the 50 United States, Puerto Rico, US Virgin Islands, Canada and APO, FPO, AE and military addresses. Please be sure to provide accurate and valid shipping and contact information so that your order will be delivered to the proper address. For the protection of your package, the safety of your delivery address is your responsibility. Canadian customers please FAX your order using our printable fax order form or give us a call to place your order by telephone. Duties, Taxes, and Customs Fees: Orders for shipments to Canada may be subject to certain fees such as taxes, customs duties or other import fees imposed by the destination country. We are required by law to post the actual value of the merchandise ordered on approved customs forms. The Liberty Bell Museum, LLC, is not responsible for any duties, fees or taxes imposed by your country. Please contact your local postal office or customs department for more information. |
How do I pick the right size costume? It can be difficult to determine the best size. We sell costumes and accessories from several different manufacturers and measurements can vary by each product. The product page for any item will provide as much detail on sizing that we have at our disposal so that you can make the best choice. While we can't guarantee a proper fit over the phone, we have actually measured all the costumes and hats ourselves and provided the information that you see. For more detailed information on selecting the right size, please refer to our Costume and Accessory Sizing Help page. |
Can I return my order or exchange for a different size? Yes, we do accept returns and gladly make exchanges. Within 14 days of your invoice date, you may return items for a refund. Refunds are for the cost of merchandise only. Your shipping is not refundable. There is no handling charge for exchanges, however, a 15% re-stocking fee applies to all returned items. If you'd like to return an item or make an exchange, please read our Returns and Exchanges policy. |
Where are you and when are you open? We are located in East Hartford, Connecticut. The mailing address for all correspondence is: Liberty Bell Museum, LLC Our Warehouse Hours: Monday through Friday, 9:00 am to 4:00 pm EST. Phone: 860-436-3170 (not a toll-free number) |
Do I have to pay sales tax on my order? The Liberty Bell Museum, LLC, is a Connecticut business located in Connecticut. Any order being shipped within or to an address in the State of Connecticut or purchased by a Connecticut resident and shipped to an address outside of Connecticut is subject to a 6% Sales Tax. Sales tax is applied to the total cost of your order including shipping, as required by law. If you are not in Connecticut or shipping to/from Connecticut, you do not have to pay Connecticut Sales Tax. You are responsible for paying Use Tax to your own state, if applicable (and in most states, it is). Sales tax does not apply to purchases made by the United States Government. In order to document a sale to a U.S. Government or State agency in Connecticut, please provide one of the following:
Other exempt purchasers in Connecticut must provide us with a copy of the State of Connecticut Resale Certificate. The certificate must include the name of the organization who purchased the items. Please fax the certificate to us at 860-256-4468. If the certificate is not received at the time your order is processed, Connecticut Sales Tax will be applied. After that, Connecticut Sales Tax can only be refunded upon receipt of your Resale Certificate. |
The item I want says Out of Stock. When will it be available? If there is an "Out of Stock" message on the product or checkout page, the item is not presently available. Occasionally, an item may show as available, but has been sold out during that day. Updates are made each evening. We will let you know right way by telephone or email, if an item you've ordered is not available. If you'd like to be notified when an item is available, please email us and we will keep you posted. There are a variety of reasons for items being out of stock. At certain times of the year, some manufacturers simply run out of stock (particularly costumes and accessories.) Some of our vendors are craftsmen and artisans who make a limited number of items. Popular items sell very quickly. When items are out of stock, we are constantly working to replenish the item. |
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| Liberty Bell Museum, LLC copyright 2010 An Internet Museum since March 20, 1997 Liberty Bell Museum, LLC is a private organization and is not associated or partnered with Independence National Historical Park in Philadelphia where the Historic Liberty is exhibited or the National Park Service. |
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or fax using our printable order form